ChurchSuite - Notice history

Those who reported issues with uploading/viewing email attachments have confirmed they're no longer experiencing any problems and we're not receiving any new reports of problems.

We're receiving reports that affected users are now able to upload and view files again. We're continuing to monitor.

Filestack are continuing to work on a fix. They have confirmed that any attachments sent already will become available once a fix is implemented.

Our third party file storage service Filestack have identified regional SSL related errors on cdn.filestackcontent.com. Filestack are urgently investigating the issue and hope to provide more information shortly (https://status.filestack.com/).

As a workaround we've identified that the majority of users experiencing the issue seem to be using a Virgin Media internet connection. Try switching to a mobile connection to download any attachments.

We will continue to work with Filestack on this issue.

Mailgun has fixed the issue causing email delays and is now monitoring the emails as the backlog of emails is delivered. We will resolve the issue here but if you do experience any further issues with sending emails please contact us at support@churchsuite.com and we will do our best to help you.

Mailgun are continuing to work on this incident, so email delivery may still be delayed. We have reports that emails are eventually being delivered so do not resend emails at this point. We will continue to monitor the situation and will provide the next update once Mailgun has resolved the email delivery delays.