Duration: 46 minutes

Affected Components: Connect, Connect, Embed, My CharitySuite, API, Embed, API, ChurchSuite, MyChurchSuite, CharitySuite

Aug 7, 18:26:13 GMT+0
Investigating - Some customers have reported unavailability of the ChurchSuite service which our developers are currently investigating. We apologise for the inconvenience and will post further updates on this page..

Aug 7, 19:01:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 7, 19:11:45 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 51 minutes

Affected Components: ChurchSuite, CharitySuite

May 28, 09:30:20 GMT+0
Identified - Our developers have identified the cause of the problem with the ChurchSuite service and continue to work on fixing it. We apologise for the inconvenience and will post further updates on this page..

May 28, 13:21:01 GMT+0
Resolved - This incident has been resolved. You may need to close and reopen the ChurchSuite app to see all of your user modules again..

Duration: 1 hour and 7 minutes

Affected Components: API

Mar 25, 08:39:48 GMT+0
Investigating - We are currently investigating reports of issues with our v2 API..

Mar 25, 08:57:59 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 25, 09:07:48 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result..

Mar 25, 09:46:37 GMT+0
Resolved - This incident has been resolved..

Duration: 40 minutes

Affected Components: Connect, API, Embed, ChurchSuite, MyChurchSuite

Mar 13, 09:38:14 GMT+0
Investigating - Some customers have reported unavailability of the ChurchSuite service which our developers are currently investigating. We apologise for the inconvenience and will post further updates on this page..

Mar 13, 09:45:21 GMT+0
Identified - We have identified the cause of the issue and our engineers are in the process of deploying a fix. Further updates will be posted to this status page..

Mar 13, 09:51:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 13, 10:18:12 GMT+0
Resolved - This incident has been resolved. We are happy the service operation has returned to normal. If you continue to experience any issues please don't hesitate to get in touch with support@churchsuite.com..

Duration: 3 hours and 55 minutes

Affected Components: Connect, API, Embed, Support, ChurchSuite, Website, MyChurchSuite

Nov 19, 09:09:30 GMT+0
Postmortem - Firstly we would like to apologise for the outage we experienced on 18th November. We understand how ChurchSuite and CharitySuite are important to the day-to-day operations of many of our customers. We strive to run a reliable service and the outage experienced does not reflect this. The primary cause of this incident was a global outage of Cloudflare, one of our third party suppliers. We use Cloudflare to provide a variety of security, bot protection, performance and routing services. What this means is that all traffic to and from the Service is routed via Cloudflare's network. At 11:20 on Tuesday morning Cloudflare's network started returning errors with the status code of 500\. Due to the way we use Cloudflare we were unable to reroute traffic to avoid their network. As such we were at the mercy of Cloudflare resolving the issue. By 13:00 we saw service had resumed for the majority of customers and by 14:30 the issue had been resolved for all. We are running an internal review on our ability to respond to issues of this kind, and Cloudflare have published their own incident report which you can [find here](https://blog.cloudflare.com/18-november-2025-outage/). Again we are sorry for the inconvenience that this may have caused and we will continue to work to improve the reliability and availability of both ChurchSuite and CharitySuite. If you are continuing to experience any issues connecting to the Service please don't hesitate to get in touch with us at [support@churchsuite.com](mailto:support@churchsuite.com) Aled Parry Lead Infrastructure & Security Engineer.

Nov 18, 14:45:18 GMT+0
Monitoring - CloudFlare have implemented a fix and are continuing to monitor their global network, so all ChurchSuite and CharitySuite services are now back online..

Nov 18, 11:49:48 GMT+0
Investigating - Due to global CloudFlare issues, ChurchSuite is currently unavailable in some regions..

Nov 18, 15:44:59 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Duration: 1 hour and 20 minutes

Affected Components: Connect, API, Embed, Website, Support, ChurchSuite, MyChurchSuite

Oct 29, 09:16:24 GMT+0
Identified - Our developers have identified the cause of the problem with iCal feeds and continue to work on fixing it. We apologise for the inconvenience and will post further updates on this page..

Oct 29, 10:36:18 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Duration: 1 hour and 26 minutes

Affected Components: Support

Oct 20, 08:57:24 GMT+0
Monitoring - Due to Help Scout having service issues, ChurchSuite Support email responses may be delayed; emails continue to be received, and will be responded to..

Oct 20, 10:23:30 GMT+0
Resolved - This incident has been resolved..

Duration: 5 minutes

Affected Components: Connect, ChurchSuite, MyChurchSuite, API, Embed

Oct 1, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 1, 11:15:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 43 minutes

Affected Components: Embed, Connect, API, ChurchSuite, MyChurchSuite

Sep 8, 19:38:45 GMT+0
Identified - Our developers have identified the cause of the problem with the ChurchSuite service and continue to work on fixing it. We apologise for the inconvenience and will post further updates on this page..

Sep 8, 19:22:32 GMT+0
Investigating - Our developers are investigating the cause of the unavailability of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

Sep 8, 20:08:42 GMT+0
Identified - We are continuing to work on a fix for this incident. Service has returned but performance may be degraded until fixes have been implemented..

Sep 8, 21:05:54 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Duration: 5 days, 6 hours and 30 minutes

Affected Components: ChurchSuite

May 5, 08:00:00 GMT+0
Identified - We have had reports from some users that they are unable to upload email attachments. We believe this only affects customers of TalkTalk who use their HomeSafe filtering product which is blocking access to our third party file storage service for email attachments. As a workaround we suggest adding '[cdn.filestackcontent.com](http://cdn.filestackcontent.com)' to the HomeSafe allowlist or using an alternative internet connection like your mobile network. If you have any further issues please get in touch with ChurchSuite Support (support@churchsuite.com).

May 30, 11:34:48 GMT+0
Monitoring - We have implemented a temporary fix. New email attachments will now be delivered from 'cdn.filepicker.io' which does not appear to be blocked by any ISPs. Unfortunately email attachments sent in previous emails may still be blocked by ISPs (those still on 'cdn.filestackcontent.com') We apologise for the inconvenience this is causing, we are working with our file hosting supplier to solve the issue with existing attachments and images. If you're still experiencing problems beyond what is described above please get in touch with ChurchSuite Support (support@churchsuite.com).

Jun 10, 14:30:09 GMT+0
Resolved - Email attachments will now be delivered under the domain 'cdn.email.cdn.churchsuite.com' which is not blocked by ISPs. As previously noted, unfortunately pre-existing attachments will still be delivered from the Filestack-specific domains. We apologies for the inconvenience this has caused. If you continue to experience any issues with sending email attachments please get in touch with ChurchSuite support at support@churchsuite.com..

Duration: 6 hours and 5 minutes

Jan 16, 13:36:08 GMT+0
Monitoring - SoundCloud are having API issues which are affecting some ChurchSuite Podcast integrations from updating. SoundCloud states that they should have a fix in place by the end of the week. We will continue to monitor the issue and give an update when this is resolved..

Jan 16, 19:40:41 GMT+0
Resolved - This incident has been resolved. Podcasts are now syncing as usual..

Duration: 2 days, 3 hours and 50 minutes

Affected Components: ChurchSuite

Dec 2, 12:51:55 GMT+0
Investigating - We've had reports that some people cannot upload/open email attachments sent via ChurchSuite. We are currently investigating the issue..

Dec 2, 20:04:43 GMT+0
Identified - Our third party file storage service Filestack have identified regional SSL related errors on [cdn.filestackcontent.com](http://cdn.filestackcontent.com). Filestack are urgently investigating the issue and hope to provide more information shortly (<https://status.filestack.com/>). As a workaround we've identified that the majority of users experiencing the issue seem to be using a Virgin Media internet connection. Try switching to a mobile connection to download any attachments. We will continue to work with Filestack on this issue..

Dec 3, 17:28:55 GMT+0
Identified - Filestack are continuing to work on a fix. They have confirmed that any attachments sent already will become available once a fix is implemented..

Dec 4, 11:20:09 GMT+0
Monitoring - We're receiving reports that affected users are now able to upload and view files again. We're continuing to monitor..

Dec 4, 16:42:21 GMT+0
Resolved - Those who reported issues with uploading/viewing email attachments have confirmed they're no longer experiencing any problems and we're not receiving any new reports of problems..

Duration: 2 hours and 34 minutes

Affected Components: Mailgun - Email Services

Oct 17, 13:14:17 GMT+0
Identified - We have reports from one of our email providers, Mailgun, that there are delays in delivering emails. They have identified the issue and are in the process of implementing a fix. We will update this status page once we have more information..

Oct 17, 14:58:27 GMT+0
Identified - Mailgun are continuing to work on this incident, so email delivery may still be delayed. We have reports that emails are eventually being delivered so do not resend emails at this point. We will continue to monitor the situation and will provide the next update once Mailgun has resolved the email delivery delays..

Oct 17, 15:48:01 GMT+0
Resolved - Mailgun has fixed the issue causing email delays and is now monitoring the emails as the backlog of emails is delivered. We will resolve the issue here but if you do experience any further issues with sending emails please contact us at [support@churchsuite.com](mailto:support@churchsuite.com) and we will do our best to help you..

Duration: 29 minutes

Affected Components: Embed, Connect, ChurchSuite, API, MyChurchSuite

Oct 16, 15:41:41 GMT+0
Investigating - Our developers are investigating the cause of the unavailability of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

Oct 16, 15:57:12 GMT+0
Monitoring - Our developers have implemented a fix and are monitoring the service status. You should see the service availability begin to return. We apologise for the inconvenience and will post any further updates on this page..

Oct 16, 16:11:00 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Duration: 17 minutes

Affected Components: Embed, Connect, ChurchSuite, API, MyChurchSuite

Oct 1, 09:37:13 GMT+0
Resolved - This issue appears to have been a problem with one of our upstream providers CloudFlare; we have been informed it has now been resolved..

Oct 1, 09:19:51 GMT+0
Investigating - Some customers have reported unavailability of the ChurchSuite service which our developers are currently investigating. We apologise for the inconvenience and will post further updates on this page. This appears to only be affecting customers trying to access the service from Australia..

Duration: 16 minutes

Affected Components: Embed, Connect, ChurchSuite, API, MyChurchSuite

Sep 22, 10:39:05 GMT+0
Investigating - Our developers are investigating the cause of the unavailability of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

Sep 22, 10:47:01 GMT+0
Monitoring - Our developers have implemented a fix and are monitoring the service status. You should see the service availability begin to return. We apologise for the inconvenience and will post any further updates on this page..

Sep 22, 10:55:21 GMT+0
Resolved - This incident has been resolved, but our team will continue to monitor the infrastructure to ensure that it remains stable. .

Affected Components: ChurchSuite

Sep 10, 11:00:00 GMT+0
Resolved - Between 12pm BST on Tuesday 10th September and 1pm BST on Wednesday 11th Rota notification sending was delayed. This has now been resolved, and any missed notifications sent out at 9am BST on Thursday 12th..

Duration: 2 hours and 5 minutes

Affected Components: Mailgun - Email Services

Apr 29, 10:22:56 GMT+0
Investigating - We have received reports that emails are not being received by recipients. We are currently investigating this incident..

Apr 29, 11:03:28 GMT+0
Investigating - Some emails are still being received, although with a large and unexpected delay. We would not advise you to resend emails. We are still monitoring the situation..

Apr 29, 11:12:22 GMT+0
Monitoring - Our mail service now seems to be sending emails as expected. We're still investigating the emails that were scheduled and sent earlier but were reported as not being received. We are still monitoring email deliverability..

Apr 29, 12:27:48 GMT+0
Resolved - Emails are sending as normal we're no longer receiving reports of undelivered emails..

Duration: 4 minutes

Affected Components: Embed, Connect, ChurchSuite, API, MyChurchSuite

Mar 15, 01:51:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 15, 01:54:37 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Mar 15, 01:30:00 GMT+0
Investigating - Our developers are investigating the cause of the unavailability of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

Duration: 51 minutes

Affected Components: Embed, Connect, ChurchSuite, API, MyChurchSuite

Jan 31, 08:09:48 GMT+0
Identified - We've spotted some slower than expected response times and are in the process of investigating the issue. \-- We've identified where the problem was and have made a change to correct the issue. The change looks to have improved response times..

Jan 31, 08:20:04 GMT+0
Monitoring - Everything looks to have recovered and response times are back to normal ranges. We'll continue to monitor things to ensure we're fully on top of this..

Jan 31, 09:00:29 GMT+0
Resolved - There have been no further drops in response times and we're confident we understand what caused the issue in the first place. We believe this incident is now closed..

Duration: 1 day and 3 hours

Affected Components: ChurchSuite, Embed, Connect, API, MyChurchSuite

Sep 23, 17:11:00 GMT+0
Investigating - We are investigating reports of SSL errors, which is affecting the availability of the service..

Sep 23, 17:38:00 GMT+0
Resolved - We have re-issued our SSL certificate, which has resolved this issue and brought the application back online. We have identified that the issue was caused by one of our service providers failing to auto-renew the SSL certificate. We have raised a ticket with their support team to investigate how this happened and to ensure this doesn't happen again..

Duration: 23 minutes

Affected Components: Embed

Aug 24, 20:10:33 GMT+0
Investigating - Our developers are currently investigating an issue with Smallgroups embed configurations being unavailable. We apologise for the inconvenience and will post further updates on this page..

Aug 24, 20:33:20 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support (support@churchsuite.com). We apologise for any inconvenience that this may have caused..

Duration: 4 hours and 52 minutes

Affected Components: Mailgun - Email Services

May 25, 11:19:27 GMT+0
Investigating - We have received reports that some emails are not being delivered in a timely manner. Our integration with our email provider, Mailgun, suggests that they are successfully receiving the emails, but there is a delay in them reaching the inbox. We have reached out to Mailgun and are awaiting a response - we will provide further updates as we receive information from them..

May 25, 11:55:27 GMT+0
Identified - Based on the evidence we've gathered, we can see that Mailgun have confirmed receipt of the email to be delivered, but we're seeing some emails delayed by up to 3 hours. Our expectation is that all emails will eventually be delivered, but that there's a backlog that is currently being processing. Once we've had confirmation from Mailgun that this is the case, we will provide further updates..

May 25, 13:13:30 GMT+0
Identified - Mailgun have confirmed that their queues are processing slower than expected at the moment, but as yet haven't been able to provide a timescale for the backlog to clear. We continue to be in direct contact with them, trying to resolve this as quickly as possible..

May 25, 14:05:55 GMT+0
Identified - We have switched all email sending over to our backup email provider. We believe all delayed emails will eventually be delivered, but if your email is time sensitive, we would recommend sending again. We will continue sending all emails through our backup provider until we are satisfied that the Mailgun issue has been fully resolved..

May 25, 16:11:08 GMT+0
Resolved - We have switched over to our backup email service, which is delivering emails reliably. Mailgun are still processing the backlog that had built up. We will continue to monitor things to ensure that deliverability is fully back to normal..

May 26, 12:51:59 GMT+0
Resolved - We have now switched all accounts back to their default email service provider..

Duration: 1 hour and 10 minutes

Affected Components: API, MyChurchSuite, Connect, ChurchSuite, Embed

May 14, 10:40:27 GMT+0
Investigating - Our developers are currently investigating the degraded performance of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

May 14, 11:08:11 GMT+0
Monitoring - Our developers have implemented a fix and are monitoring the service status. You should see the service availability begin to return. We apologise for the inconvenience and will post any further updates on this page..

May 14, 11:50:25 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support. We apologise for any inconvenience that this may have caused..

Duration: 1 hour and 6 minutes

Affected Components: API, MyChurchSuite, Connect, ChurchSuite, Embed

May 13, 09:52:17 GMT+0
Resolved - The issue has now been resolved and the service is now working as expected. If you are continuing to encounter errors please contact ChurchSuite support. We apologise for any inconvenience that this may have caused..

May 15, 15:24:54 GMT+0
Postmortem - We have posted on our website about the issues we experienced over the weekend which you can find here: [A word on this weekend's issues](https://churchsuite.com/blog/2023-05-15-a-word-on-this-weekend-s-issues/)..

May 13, 08:46:17 GMT+0
Investigating - Our developers are investigating the cause of the unavailability of the ChurchSuite service. We apologise for the inconvenience and will post further updates on this page..

May 13, 08:55:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 day, 15 hours and 40 minutes

Affected Components: API, MyChurchSuite, Connect, Website, Mailgun - Email Services, Support, ChurchSuite, Embed

Dec 22, 19:07:18 GMT+0
Identified - Maintenance is now in progress and we're running through some final checks..

Dec 22, 18:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 22, 18:30:00 GMT+0
Identified - We will be taking the application offline for a short period of time whilst we undergo some essential maintenance. We anticipate the application being unavailable for no more than one hour..

Dec 22, 19:09:39 GMT+0
Completed - Maintenance has completed successfully - we'll keep an eye on everything, but all has gone according to the plan and looks to have completed as expected..