ChurchSuite - Issues with email attachments – Incident details

Those who reported issues with uploading/viewing email attachments have confirmed they're no longer experiencing any problems and we're not receiving any new reports of problems.

We're receiving reports that affected users are now able to upload and view files again. We're continuing to monitor.

Filestack are continuing to work on a fix. They have confirmed that any attachments sent already will become available once a fix is implemented.

Our third party file storage service Filestack have identified regional SSL related errors on cdn.filestackcontent.com. Filestack are urgently investigating the issue and hope to provide more information shortly (https://status.filestack.com/).

As a workaround we've identified that the majority of users experiencing the issue seem to be using a Virgin Media internet connection. Try switching to a mobile connection to download any attachments.

We will continue to work with Filestack on this issue.