ChurchSuite - Email delivery delays – Incident details

All systems operational

Email delivery delays

Resolved
Degraded performance
Started about 2 years agoLasted 2 hours 33 minutes

Affected

Third Party Services

Operational from 1:14 PM to 3:48 PM

Mailgun - Email Services

Operational from 1:14 PM to 3:48 PM

Updates
  • Resolved
    UTC
    Resolved

    Mailgun has fixed the issue causing email delays and is now monitoring the emails as the backlog of emails is delivered. We will resolve the issue here but if you do experience any further issues with sending emails please contact us at support@churchsuite.com and we will do our best to help you.

  • Update
    UTC
    Update

    Mailgun are continuing to work on this incident, so email delivery may still be delayed. We have reports that emails are eventually being delivered so do not resend emails at this point. We will continue to monitor the situation and will provide the next update once Mailgun has resolved the email delivery delays.

  • Identified
    UTC
    Identified

    We have reports from one of our email providers, Mailgun, that there are delays in delivering emails. They have identified the issue and are in the process of implementing a fix. We will update this status page once we have more information.