ChurchSuite - Investigating email deliverability reports – Incident details

We have now switched all accounts back to their default email service provider.

We have switched over to our backup email service, which is delivering emails reliably. Mailgun are still processing the backlog that had built up. We will continue to monitor things to ensure that deliverability is fully back to normal.

We have switched all email sending over to our backup email provider. We believe all delayed emails will eventually be delivered, but if your email is time sensitive, we would recommend sending again. We will continue sending all emails through our backup provider until we are satisfied that the Mailgun issue has been fully resolved.

Mailgun have confirmed that their queues are processing slower than expected at the moment, but as yet haven't been able to provide a timescale for the backlog to clear. We continue to be in direct contact with them, trying to resolve this as quickly as possible.

Based on the evidence we've gathered, we can see that Mailgun have confirmed receipt of the email to be delivered, but we're seeing some emails delayed by up to 3 hours. Our expectation is that all emails will eventually be delivered, but that there's a backlog that is currently being processing. Once we've had confirmation from Mailgun that this is the case, we will provide further updates.