ChurchSuite - Notice history

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Support - Operational

Website - Operational

Operational

Mailgun - Email Services - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

No notices reported this month

May 2025

Issues with email attachments
  • Resolved
    Resolved

    Email attachments will now be delivered under the domain 'cdn.email.cdn.churchsuite.com' which is not blocked by ISPs.

    As previously noted, unfortunately pre-existing attachments will still be delivered from the Filestack-specific domains.

    We apologies for the inconvenience this has caused. If you continue to experience any issues with sending email attachments please get in touch with ChurchSuite support at support@churchsuite.com.

  • Monitoring
    Monitoring

    We have implemented a temporary fix. New email attachments will now be delivered from 'cdn.filepicker.io' which does not appear to be blocked by any ISPs.

    Unfortunately email attachments sent in previous emails may still be blocked by ISPs (those still on 'cdn.filestackcontent.com')

    We apologise for the inconvenience this is causing, we are working with our file hosting supplier to solve the issue with existing attachments and images.

    If you're still experiencing problems beyond what is described above please get in touch with ChurchSuite Support (support@churchsuite.com)

  • Identified
    Identified

    We have had reports from some users that they are unable to upload email attachments. We believe this only affects customers of TalkTalk who use their HomeSafe filtering product which is blocking access to our third party file storage service for email attachments.

    As a workaround we suggest adding 'cdn.filestackcontent.com' to the HomeSafe allowlist or using an alternative internet connection like your mobile network.

    If you have any further issues please get in touch with ChurchSuite Support (support@churchsuite.com)

May 2025 to Jul 2025

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